Customer Assistance

Online Support

  • EMAIL:
  • PHONE: (415) 776-7024
    Hours: Mon-Sat. 11am - 7pm PST
    1365 Pacific Ave.
    San Francisco, CA 94109

Item Availability

Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products.

If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.


Order Value
UPS Ground
Next Day, 2nd Day, or 3-Day
$1 - $25
Call or email for shipping
Call or email for shipping
Call or email for shipping
Call or email for shipping
Call or email for shipping
Call or email for shipping
Call or email for shipping
Call or email for shipping
Call or email for shipping
Over $300.01
10% of Order Value
Call or email for shipping

AK (add $15.95)

We are currently not shipping to Canada or internationally.  Please email for additional information.

Shipping and Handling

Most orders are shipped within 24 hours to 3 days if available and arrive in 7-10 business days. Some items are shipped directly from the producer and may take slightly longer.


Some larger items cost more to ship and may have additional freight charge. We will notify you of these additional charges prior to processing your order.

Sales Tax Charges

Sales tax is charged only to states where has a physical presence. Currently this is only California.

Return Policy

  1. Items must be returned within 14 DAYS of receipt of purchase.
  2. All items must be unworn, with original tags attached.
  3. Original shipping charges are not refundable.
  4. Customer must pay for return-shipping charges.
  5. Gift certificates, accessories and sale items are NON-REFUNDABLE.
Purchased at:
Returned To:
Type of Refund:

Return Directions

  1. Click here to print out a "Return Form".
  2. Fill out the "Return Form".
  3. Put the "Return Form" inside the box with return items.
  4. Send package pre-paid and insured to:
    1365 Pacific Ave., San Francisco, CA 94123

Return Questions?

Privacy is committed to maintaining your Privacy. We want to keep you as anonymous as possible, and only want the minimum information necessary in order to fulfill your order. We will not sell or disclose ANY information about you to anyone.

We only send out an email if we're having a HUGE SALE or HUGE EVENT. We loathe SPAM. If you don't want to be on our mailing list, let us know

Security Policy

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name, and address so only is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well.